Return & Refund Policy

Effective Date: [Insert Date]

Thank you for shopping with My Epiphani.

We take pride in creating luxury body oils and personal care products. Due to the nature of our products, certain restrictions apply to returns and refunds.

Final Sale Items

The following items are considered final sale and are not eligible for return or refund:

• Sale items

• Clearance items

• Promotional purchases

• Gift cards

• International orders

Returns

Unused and unopened products may be eligible for return within 14 days of delivery.

All approved returns are subject to a 50% restocking fee.

Original shipping charges are non-refundable.

Customers are responsible for return shipping costs unless the return is the result of an error by My Epiphani.

Return Authorization Required

All returns must be approved by My Epiphani prior to shipment.

To request a return authorization, please contact:

Email:contact@myepiphani.com

Please include:

• Order number

• Full name

• Reason for return

Unauthorized returns may be refused.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Your email should include:

• Order number

• Description of the issue

• Clear photographs of the product

• Photos of the packaging

• Video documentation if applicable

Upon review, we may offer:

• Replacement product

• Store credit

• Refund at our discretion

Returned items may be inspected for signs of use or tampering before a replacement or refund is issued.

Refund Processing

Once your return is received and inspected, we will notify you of the approval or denial of your refund.

Approved refunds will be issued to the original payment method within 5–7 business days.

Financial institutions may require additional processing time before funds appear in your account.

Product Usage

For health, hygiene, and safety reasons, we cannot accept returns on products that have been:

• Opened

• Used

• Tested

• Altered

International Orders

All international sales are final.

No returns, refunds, or exchanges are available for international orders.

Contact Us

For questions regarding returns or refunds, please contact:

My Epiphani

Email: [Insert Customer Service Email]

Website: www.myepiphani.com

******** All Refunds will have a 50% restocking fee ********